To prevent abuse by either party,
all guarantees are enforced through escrowing and arbitration where the
will be verified. See the
rules of arbitration for full
Forfeiting a guarantee:
Your legal agreement lays
out all the ways in which an employer or
worker can forfeit some or all parts of their guarantee.
Please be sure to read it and familiarize yourself with site
rules, policies and protections to best protect yourself and ensure
a smooth experience.
For example, an employer can forfeit the refund portion of their guarantee by
neglecting to check the worker's work/timecard, and
authorizing it as 100% complete, when it really isn't (called an
"advance payment"). Or they can forfeit their guarantee to a refund
on a missed deadline, by instructing a worker to
continue working (rather than cancelling). Either party
can also invalidate their guarantees by illegally taking all or part of the project
off-site, refusing to cooperate with arbitration, and/or
misusing other safeguards the site provides. Please see your
your legal agreement
for full details on how to avoid situations like this.
Refund (cancellation) fee:
All money-back guarantees involve crediting funds back to the employer's
site account. There is no fee charged for this and these funds can be respent
at any time at no charge.
If the employer wishes to obtain a physical refund (back to a credit card,
Paypal, etc.), then this often involves expenses for us. For example,
some institutions charge a fee for the
initial payment, and do not refund it during the refund.
Others charge additional fees to process the refund. To cover this fee,
we charge a cancellation fee.
However, if the refund occurred due to the fault of the other party (as determined
in arbitration), Exhedra will attempt to recover the funds from that party. However,
if it cannot recover them for any reason, then the employer continues to assume
responsibility for this fee.
Note: the employer can avoid any chance of having to pay this fee (at no charge)
on all fixed-price projects, by simply requiring the Worker to place an
Depending on your situation, others terms and conditions may apply. See the
legal agreeement for full disclosure of details.