A Roadmap To Outsourcing Software
By John Rigby
More than two decades of being the 'interface' between
different cultures in international trade development, taught me that it is
usually the fear of the unknown which creates most problems and nowhere more so
than in a high technology situation.
If you have decided to use the services of a contract
worker, first thing to do is find a middleman! If you are reading this on
vWorker.com, you have found one, if not, go there first.
You do need a bridge over the sometimes, awesome gulf between
Geekdom and Userdom. Just as if you were traveling through a strange land, you
are foolish if you don't go prepared and that means with a good map and some
idea of the conditions on the way. Long before you set out on the often very
enlightening and beneficial journey of hiring contractors, you need to be very
specific about what your requirements are and here are a few tips on making this
easy for you:
- Make three lists: What you MUST have, what
you could do without and a 'wish list' ' the sort of thing that would seem to
you to be too difficult/expensive.
- Draw exactly what you want on paper ' like a
Ledger, in fact use Ledger paper.
- If possible, either draw the type of screen
you want to see, or pick another program whose screen (interface) you like and
use that as a guide for your worker.
The key is to remember that
computerization is supposed to automate repetitive tasks. Computers are lousy at
one-off things. They are good at gathering and presenting lots of data easily.
The least used and understood function of computerization is effective use of
Here is where your worker can help, but only with his
usually very limited knowledge of real-world business and probably zero
knowledge of yours. If you don't know exactly what you want, how can he?
He SHOULD know about 'tolerance reporting', but may not. This
is setting up your program so that it automatically reports a warning if for
example, stock falls below a certain level (calculated by you as the normal
delivery time plus twenty percent, of placing a stock order divided by sales per
Or, when advance rental sales report below average for the current trading
period for your Car Rental business, so that you can put out a 'special' to fill
So, first things first, what overall information do you need
to know instantly?
(Stock levels, e.g.)
- Reporting: How many times have we had
breakdowns in the field on which rental vehicles?
- What is the monthly cost of vehicle number
23 expressed per sold days?
- Which vehicles are due/overdue for
- Which vehicles are renting best? (Why?)
- Report by make, size, or type.
- What is the BASIC procedure for you to set
up a rental transaction, step-by-step?
- What can go wrong with the procedure? (I
only want a red Toyota)
- What could add to the process? (The famous
MacDonald's add-on ' Want Fries with that?' which added 10% to the bottom
line of net profits.
Every hour spent at this
phase is worth ten later on.
- Negotiate with your contractor for an
update, as distinct from fixes.
- The closer you get to writing down every
single requirement, the better it will be for you both.
- Establish the fixed period for product
ready. Have an install date and mean it. It goes without saying that the more
room you give your contractor, the better.
- Stay in touch. This doesn't mean badgering
him, it means very quickly responding to his queries and test runs.
- Don't get mad. Ever.
- If you aren't making headway with him, call
in the referee/umpire. Remember what I said in the second paragraph? Talk to
the umpire first. Explain the situation without added color and you might be
surprised at how easily it all gets back on track. (editor's note: You can
contact the facilitator at any time with a difficult worker at
As someone who has lived on both sides of the
table, let me leave you with the one thing every I.T. pro learns early:
Never, ever say, 'That's easy, will only take 5 minutes', or 'just watch
this'. There are more exceptions than rules when dealing with computers, but
without them, how would all those incompetent people be able to go get Big
Last hint: Look at the Accounting program you
now use: criticize it and write down its annoyances.
- Like not putting in the date
- When you make an error and backtrack it
has thrown out everything you've already entered.
- Like not automatically spacing for Credit
Card number insertion or manual dates.
- Like not having defaults wherever possible
AND NO WAY FOR YOU TO EASILY ADD THEM.
- Like not automatically moving to the next
line when it has a fixed entry set. ( Y or N)
- Like not asking the questions in a logical
sequence on screen ' the way you do, naturally.
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