 Important alert: Jan 27, 2012 1:22:08 PM EDT.
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- We have rolled out another round of enhancements and bug fixes, including: changes to the posting policy, enhancements for on-the-job trials (crowdsouring/trialsourcing) and to the project pages, updates to Skrill payment information and the browse/search worker pages, and various other bug fixes. View the Site Improvements Blog for the complete list of changes.
- UPDATE January 20th on phishing scam: We've received new reports of a second phishing email (claiming to be a prize from vWorker and Julia Robertson). Click here for full information.
- We have published another story in our case study series, provided by employer Marco-Hans Van Der Willik (Zoe-X). Click here to read about his story.
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About Us: Safety, Security and Reliability
Safety, security and reliability are very important to vWorker.com.
Below are
some of the extra precautions we take to secure your transaction,
protect your confidential information and best ensure reliable service for you.
vWorker.com guarantees
Third party guarantees
Website security
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vWorker.com guarantees:
vWorker.com has a unique combination of industry-leading money-back (and money-payment) guarantees:
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For employers:
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AccuBilling money-back guaranteetm* (via pay-for-time)
You pay the worker by the hour and they must log their time using the
AccuTimeCard™.
We show you images of their desktop
(and optionally their webcam) as they are working, so you know
what they are doing at all times.
We credit your money back if they:
- Pad/fudge their time.
- Bill you for time they weren't working.
Click here for more details.
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Triple-point money-back guaranteetm* (via pay-for-deliverables)
You pay the worker a fixed price for the entire project (or for portions
of the project, if you prefer to pay for achieved milestones).
They must deliver:
- To-contract (100% as described in your
contract, and meeting industry-wide expected standards).
- On-time
- On-budget
or we credit your money back.
Click here for more details.
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Contest money-back guaranteetm* (via crowdsourcing)
Workers compete to complete your contest for a prize.
If you do not get an entry that you like, your
prize money is credited back. Note: if you choose to guarantee to
award a prize, then this no longer applies.
Click here for more details.
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For workers:
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Payment guarantee (via Pay-for-time)
You log your time in the
AccuTimeCard™ and are paid for each hour you work.
We guarantee to pay you for every hour you truly work on the employer's project.
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Payment guarantee (via Pay-for-deliverables)
You do the work and are paid when you deliver the entire project
(or pre-agreed upon milestone) to the employer.
We guarantee that if you fully complete the contracted work by the deadline
(or pre-agreed upon milestone), and it is up to industry-expected standards,
then you will be paid.
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Payment guarantee (via crowdsourcing)
If the employer selects your submission as the winner then we
guarantee you will be paid the prize amount.
Further, if the employer guarantees to award the prize, then we
guarantee that there will be a winner.
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Third party guarantees:
- Better Business Bureau and Square Trade:
- Website security
- External security:
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Thawte: Secure Sockets Layer (SSL) Encryption:
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SSL
protects you
when you use the site on any page starting with https://.
When you do this, the data you send cannot be intercepted by a 3rd party, nor can a 3rd
party impersonate us. Thawte helps us enforce this protection with
the 256 bit encryption in their SGC SuperCert product.
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Protectpoint: Firewall and Intrusion Detection/Prevention (IDS/IPS) services
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Protectpoint's firewall is a device that protects our networks from
unauthorized users and hackers. Their
intrusion detection/prevention (IDS/IPS) continually scans all of
our systems (from both outside and inside the firewall), and allows them
to detect and block potential intruders. Protectpoint runs from a
SAS 70 Type II audited security operations center (SOC).
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Security Metrix:
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Security Metrix runs security perimeter scans, site scans and penetration tests
on our systems, every quarter to safeguard against hackers. After passing
these tests, they
certify our security as being
Payment Card Industry (PCI) Data Security Standards
compliant. This certification further accredited us with the
following credit card
safety programs:
Visa CISP, MasterCard SDP, American Express DSS, Discover DISC, JCB DSP.
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Threat Metrix:
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Thread Metrix help stamp out fraud
(such as credit card fraud and
duplicate accounts)
by tracking devices in real-time on a
world-wide network.
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Physical security and redundancy:
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Peak 10:
The vWorker.com data center is located at
Peak 10,
which is PCI Data Security Standards Certified as a
Level 1 service provider.
Peak 10 provides us with:
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Five levels
of physical security to protect our servers from
unauthorized access:
- Security card and PIN required to initially enter the building.
- An authorized biometric (fingerprint) scan required to enter
secured area.
- Further protection from intrusion by enclosing all servers, switches and hardware with
a padlocked steel cage.
- Further video surveillance cameras and motion detectors to detect unauthorized
access attempts.
- Further on site staff to detect unauthorized access attempts: 24 hours x 7 days a week x 365 days a year.
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Reliability/Redundancy:
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Redundant internet connectivity: If one
internet service provider goes down, several
others are available to immediately and seamlessly
pickup the connection.
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Redundant and uninterruptible power supply:
If commercial power is interrupted, the backup generators
allow the servers to continue to run.
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Redundant temperature and humidity control:
Maintains servers at 70 degrees Fahrenheit and proper
humidity at all times, with redundant HVAC systems in
case of failure.
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Fire:
Automatic and manual smoke and heat detectors, as well as
dry fire-suppression systems (instead of water, to protect
delicate circuitry).
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Redundant Protectpoint firewall:
Onsite replacement available should the original fail.
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Other architecture:
- Clustered internet and DNS servers:
If one server goes down, another picks up for it automatically.
- Redundant email: company email hosted at a 3rd party site
with redundant servers (if one fails, another
picks up automatically).
- Virtual server environment:
Servers are hosted on large virtual servers. If physical
hardware fails for any reason, another server automatically
picks up for it.
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Instant Messaging (IM) information: