Important alert: Jan 27, 2012 1:22:08 PM EDT.
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- We have rolled out another round of enhancements and bug fixes, including: changes to the posting policy, enhancements for on-the-job trials (crowdsouring/trialsourcing) and to the project pages, updates to Skrill payment information and the browse/search worker pages, and various other bug fixes. View the Site Improvements Blog for the complete list of changes.
- UPDATE January 20th on phishing scam: We've received new reports of a second phishing email (claiming to be a prize from vWorker and Julia Robertson). Click here for full information.
- We have published another story in our case study series, provided by employer Marco-Hans Van Der Willik (Zoe-X). Click here to read about his story.
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There are two different ways to pay a worker on your outsourcing
project: pay-for-deliverables and pay-for-time.
Each comes with an industry-leading money-back guarantee.
Below is an explanation of when to choose one over the other.
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Pay-for-time (via accubilling money-back guaranteetm*)
You pay the worker by the hour and they log their time using the
AccuTimeCard™. If for any reason they:
we'll credit your money back.
We also give you the ability to view images of their desktop
(and optionally their webcam) as they work, so you always
know what they are doing.

Click here to read more about the AccuTimeCard™.
- Advantages:
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Handles both large and small projects, as well as
weekly recurring
work, very well.
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Cheaper (28-40%) and lower project failure rate
(1-5% versus 11-27%) than pay-for-deliverables.
- Disadvantages:
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Requires you to have the time and ability to
regularly review their work, and approve their
weekly timecard.
(However, if you
can't or don't want to do this, you can hire a Sherpa for a few hours a week to do this for you.
The combined cost of doing both, is often cheaper
than using standard pay-for-deliverables for all but the
smallest projects).
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The worker bids an hourly rate to work on your project. You select them,
then escrow a week's worth of time with vWorker.com and they begin
work. To bill time, they log into the AccuTimeCard™
which records their webcam and computer desktop, so that you know they are truly
working on your project. At the end of the week, you approve the timecard and
they are paid. If the webcam or screenshots show they weren't working, then you
receive a refund via arbitration.
Click here for
visual step-by-step details on
how this works.
Advantages
- The vWorker.com fee to the worker is lower (due to arbitration costs), which means they will tend to charge you less for the same job.
- The worker is guaranteed to receive payment for each hour worked, and has an incentive to prioritize your project higher than
pay-for-deliverables projects. (This makes it a good way to reward and maintain a loyal worker).
- You don't have to define the work up front. This allows for a more experimental or
discovery-oriented process.
- Pay-for-time is also ideal if you need a quick-question
answered, desire live technical (or other) support, or are
using spiral / Agile development methodologies.
- You can terminate the project at any time and for any reason,
without receiving a poor rating from vWorker.com.
(Note: the worker is paid for the work they completed before termination).
- If your company's policy requires you to pay in this way, you can do so.
- Recommended if you have a pre-existing employee working remotely, and
you need a way to ensure his/her productivity.
Disadvantages
- If the worker underestimates the amount of effort the project will take, you will pay for more hours than you initially expected.
- There is no guarantee that you will receive the deliverables you desire...only
that the worker will work a certain amount of time on your project.
- Requires close supervision of interim work and timecards to avoid cost overruns.
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Pay-for-deliverables (via triple-point money-back guaranteetm*)
You pay the worker a fixed price for the entire project (or for each portion
of it, if you prefer to pay with milestone payments).
They must deliver the project:
- To-contract (100% as described in your
contract, and meeting industry-wide expected standards).
- On-time
- On-budget
or we credit your money back.
- Advantages:
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Strongest protection of your money. It will
not be lost if the project fails.
- Works best on small projects and the first
time you are working with a new worker.
- Disadvantages:
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More expensive (28-40%), and higher project failure rate
(11-25% versus 1-5%) than pay-for-time.
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Not recommended for larger projects or weekly
recurring work.
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The worker bids a fixed price to deliver your entire project (or portions of it,
if you setup paid milestones). You select them, then escrow funds with
vWorker.com and
they begin work. When they deliver the project (or milestone) and you're 100%
happy with it, you release the funds to them. If for some reason they didn't
deliver as promised, you receive a refund of escrowed funds
via arbitration.
Advantages
- You are guaranteed to receive either the completed deliverables or your money back.
- If the worker underestimates the amount of effort the project will take, they are responsible for absorbing the extra cost.
- You can set a deadline and if the worker agrees to it and misses it, you can terminate the project and receive back unawarded funds.
Disadvantages
- The vWorker.com fee to the worker is higher (due to arbitration costs), which means they will tend to charge you more for the same job.
- You commit to completing the entire project (assuming the worker works competently). If you pull out prematurely, the worker is paid for the work they completed and you receive a poor rating from vWorker.com.
- You must take the time to define your entire project up front so that the worker can
bid. If this is too time consuming or if you cannot do this, then you
should choose pay-for-time instead.
- Since the worker is not guaranteed to be paid for each hour of work,
he/she may prioritize your project lower than
pay-for-time projects.
- Your company's policy may not allow you to use pay-for-deliverables and only
allow paying for time.
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Crowdsourcing / Trialsourcing (via Contest money-back guaranteetm*)
Workers compete to complete your contest for a prize. If you do not
get any entries that you like, we credit your prize money back to you.
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Exception: If you choose to guarantee to award a prize, then you must do so, and cannot
exercise this guarantee.
- If you exercise this guarantee, all contestants retain all copyrights
to their work. In other words, you cannot use any work submitted
to you.
Click here for more information on crowdsourcing and trialsourcing.
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Click here for full guarantee
terms and conditions.
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